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November 2020

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Internet outage
by Joel Tejada 14 Nov '20

14 Nov '20

[cid:image001.jpg@01D6BA83.C237FEA0] Ticket Number: 13825 Service: Internet What is happening: We are currently experiencing a service Interruption that may be affecting your internet. Our engineers are working on the problem. We will provide you with updates regularly until the problem is resolved. The issue was first reported at: 12:30 PM 11/14/20 Current Status: The Engineers are investigating. Contact the Help Desk 978-275-1600 Option 1 | Support(a)additionnetworks.net<mailto:Support@additionnetworks.net> Joel Tejada | Technician Supervisor CherryRoad Technologies Inc. JTejada(a)cherryroad.com [cid:ANEmailSigFinal_16202e44-e3da-4280-9b0f-28a245a7294c.png] <http://www.cherryroad.com/addition-networks> [cid:linkedin_7f3abc2e-1b0f-4e82-8338-0b0ca32179a9.png] <https://www.linkedin.com/company/cherryroad-technologies> [cid:facebook_44c4c80a-f481-419d-8f82-cc1987719370.png] <https://www.facebook.com/CherryRoad-1674933699421410/?fref=ts> [cid:Twitter32_99725968-8d22-4aa5-88a8-9f7f499c951a.png] <https://twitter.com/cherryroadtech> [cid:DTHEmailSig9-20_5583a3cc-9298-4c4f-8ee8-729c65877db0.jpg]<http://www.cherryroad.com/digital-townhall/> [cid:DSBEmailSig9-20_14754d8a-39b1-4f49-837e-1f96f2280e5a.jpg] <http://www.cherryroad.com/digital-school-board/> Secure, Cloud-Based, Solutions Enabling Government Continuity ********************** IMPORTANT--PLEASE READ *********************** This message and attachments are COMPANY CONFIDENTIAL. If you are not the intended recipient, you are hereby notified that the information included is unauthorized and strictly prohibited. If you have received this message in error, please immediately notify the sender and permanently delete this message and its attachments. Thank you. ************************************************************************

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KCST MassBroadband123 Brownout Condition for the 2020 – 2021 Holiday Season
by Joel Tejada 09 Nov '20

09 Nov '20

[cid:image001.jpg@01D6B6B4.129F5A10] Dear Cherry Road Customer, Please be advised that the MassBroadband123 network will be in a brownout condition effective December 18, 2020 to January 4, 2021. A brownout condition means no customer impacting activities (upgrades, VPN’s, new orders, etc.) of any kind will be permitted on the network unless it is of an emergency break/fix or restoration situation. KCST MassBroadband123 "Brownout Condition" signifies an event of National, International or local interest where it is desirable to restrict activities on the network in order to mitigate any disruption of services. ACTION: Defer all routine maintenance and testing of power plants. Maintain continuity of services relative to the event. No work on the Network will be permitted. This does not pertain to emergencies or the restoration of services. "Brownout Condition" Duration and Timing: Friday, December 18, 2020 at 00:01 AM (Eastern Time) until Monday, January 4, 2021 at 00:01 AM (Eastern Time) If you have any questions or issues, please contact the Addition Network Support team at (978-275-1600 Opt1) Contact the Help Desk 978-275-1600 Option 1 | Support(a)additionnetworks.net<mailto:Support@additionnetworks.net> Joel Tejada | Technician Supervisor CherryRoad Technologies Inc. JTejada(a)cherryroad.com [cid:ANEmailSigFinal_16202e44-e3da-4280-9b0f-28a245a7294c.png] <http://www.cherryroad.com/addition-networks> [cid:linkedin_7f3abc2e-1b0f-4e82-8338-0b0ca32179a9.png] <https://www.linkedin.com/company/cherryroad-technologies> [cid:facebook_44c4c80a-f481-419d-8f82-cc1987719370.png] <https://www.facebook.com/CherryRoad-1674933699421410/?fref=ts> [cid:Twitter32_99725968-8d22-4aa5-88a8-9f7f499c951a.png] <https://twitter.com/cherryroadtech> [cid:DTHEmailSig9-20_5583a3cc-9298-4c4f-8ee8-729c65877db0.jpg]<http://www.cherryroad.com/digital-townhall/> [cid:DSBEmailSig9-20_14754d8a-39b1-4f49-837e-1f96f2280e5a.jpg] <http://www.cherryroad.com/digital-school-board/> Secure, Cloud-Based, Solutions Enabling Government Continuity ********************** IMPORTANT--PLEASE READ *********************** This message and attachments are COMPANY CONFIDENTIAL. If you are not the intended recipient, you are hereby notified that the information included is unauthorized and strictly prohibited. If you have received this message in error, please immediately notify the sender and permanently delete this message and its attachments. Thank you. ************************************************************************

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