[Wmcustomers] Internet outage

Sat Nov 14 19:08:42 UTC 2020

[cid:image002.jpg at 01D6BA8F.A6B381C0]

Ticket number: 13825

Service: Internet

What is happening: Power loss at ISP PRI due to construction.

Current status: Our technical team has worked to restore your Internet, and our monitoring systems indicate that service has been restored as of 1:00PM 11/14/2020 and has remained stable. All pertinent information has been added to the ticket, and it will be closed at end of business day.

Contact the Help Desk
978-275-1600 Option 1 | Support at additionnetworks.net

Mikhail Marrero | HelpDesk Representative
CherryRoad Technologies Inc
MMarrero at cherryroad.com
  [cid:ANEmailSigFinal_16202e44-e3da-4280-9b0f-28a245a7294c.png] <http://www.cherryroad.com/addition-networks>     [cid:linkedin_7f3abc2e-1b0f-4e82-8338-0b0ca32179a9.png] <https://www.linkedin.com/company/cherryroad-technologies>    [cid:facebook_44c4c80a-f481-419d-8f82-cc1987719370.png] <https://www.facebook.com/CherryRoad-1674933699421410/?fref=ts>    [cid:Twitter32_99725968-8d22-4aa5-88a8-9f7f499c951a.png] <https://twitter.com/cherryroadtech>

[cid:DTHEmailSig9-20_5583a3cc-9298-4c4f-8ee8-729c65877db0.jpg]<http://www.cherryroad.com/digital-townhall/>                      [cid:DSBEmailSig9-20_14754d8a-39b1-4f49-837e-1f96f2280e5a.jpg] <http://www.cherryroad.com/digital-school-board/>

Secure, Cloud-Based, Solutions Enabling Government Continuity

********************** IMPORTANT--PLEASE READ ***********************
This message and attachments are COMPANY CONFIDENTIAL. If you are not the intended
recipient, you are hereby notified that the information included is unauthorized and strictly
prohibited. If you have received this message in error, please immediately notify the sender and
permanently delete this message and its attachments. Thank you.
************************************************************************
From: Joel Tejada <JTejada at cherryroad.com>
Sent: Saturday, November 14, 2020 12:51 PM
To: wmcustomers at lists.additionnetworks.net
Cc: _AN_Emergency <AN_Emergency at cherryroad.com>
Subject: Internet outage
Importance: High

[cid:image003.jpg at 01D6BA8F.A6B381C0]

Ticket Number: 13825
Service: Internet

What is happening: We are currently experiencing a service Interruption that may be affecting your internet. Our engineers are working on the problem. We will provide you with updates regularly until the problem is resolved. The issue was first reported at: 12:30 PM 11/14/20

Current Status: The Engineers are investigating.

Contact the Help Desk
978-275-1600 Option 1 | Support at additionnetworks.net<mailto:Support at additionnetworks.net>

Joel Tejada | Technician Supervisor
CherryRoad Technologies Inc.
JTejada at cherryroad.com<mailto:JTejada at cherryroad.com>
  [cid:image004.png at 01D6BA8F.A6B381C0] <http://www.cherryroad.com/addition-networks>     [cid:image005.png at 01D6BA8F.A6B381C0] <https://www.linkedin.com/company/cherryroad-technologies>    [cid:image006.png at 01D6BA8F.A6B381C0] <https://www.facebook.com/CherryRoad-1674933699421410/?fref=ts>    [cid:image007.png at 01D6BA8F.A6B381C0] <https://twitter.com/cherryroadtech>

[cid:image008.jpg at 01D6BA8F.A6B381C0]<http://www.cherryroad.com/digital-townhall/>                      [cid:image009.jpg at 01D6BA8F.A6B381C0] <http://www.cherryroad.com/digital-school-board/>

Secure, Cloud-Based, Solutions Enabling Government Continuity
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0001.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 23312 bytes
Desc: image002.jpg
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0006.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.jpg
Type: image/jpeg
Size: 23599 bytes
Desc: image003.jpg
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0007.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 13772 bytes
Desc: image004.png
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0008.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 866 bytes
Desc: image005.png
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0009.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 829 bytes
Desc: image006.png
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0010.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image007.png
Type: image/png
Size: 4004 bytes
Desc: image007.png
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0011.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image008.jpg
Type: image/jpeg
Size: 21585 bytes
Desc: image008.jpg
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0008.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image009.jpg
Type: image/jpeg
Size: 29173 bytes
Desc: image009.jpg
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0009.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: ANEmailSigFinal_16202e44-e3da-4280-9b0f-28a245a7294c.png
Type: image/png
Size: 13772 bytes
Desc: ANEmailSigFinal_16202e44-e3da-4280-9b0f-28a245a7294c.png
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0012.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: linkedin_7f3abc2e-1b0f-4e82-8338-0b0ca32179a9.png
Type: image/png
Size: 866 bytes
Desc: linkedin_7f3abc2e-1b0f-4e82-8338-0b0ca32179a9.png
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0013.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: facebook_44c4c80a-f481-419d-8f82-cc1987719370.png
Type: image/png
Size: 829 bytes
Desc: facebook_44c4c80a-f481-419d-8f82-cc1987719370.png
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0014.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Twitter32_99725968-8d22-4aa5-88a8-9f7f499c951a.png
Type: image/png
Size: 4004 bytes
Desc: Twitter32_99725968-8d22-4aa5-88a8-9f7f499c951a.png
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0015.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: DTHEmailSig9-20_5583a3cc-9298-4c4f-8ee8-729c65877db0.jpg
Type: image/jpeg
Size: 21585 bytes
Desc: DTHEmailSig9-20_5583a3cc-9298-4c4f-8ee8-729c65877db0.jpg
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0010.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: DSBEmailSig9-20_14754d8a-39b1-4f49-837e-1f96f2280e5a.jpg
Type: image/jpeg
Size: 29173 bytes
Desc: DSBEmailSig9-20_14754d8a-39b1-4f49-837e-1f96f2280e5a.jpg
URL: <http://lists.additionnetworks.net/pipermail/wmcustomers/attachments/20201114/da5cbe53/attachment-0011.jpg>