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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Ticket number:</span></b><span style="color:black"> 13825<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Service:</span></b><span style="color:black"> Internet
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">What is happening:</span></b><span style="color:black"> Power loss at ISP PRI due to construction.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Current status: </span></b>Our technical team has worked to restore your Internet, and our monitoring systems indicate that service has been restored as of 1:00PM 11/14/2020 and has remained stable. All pertinent
information has been added to the ticket, and it will be closed at end of business day.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#953735">Contact the Help Desk</span></b><span style="font-size:10.0pt;color:#953735"><br>
</span><span style="font-size:10.0pt;color:#1F497D">978-275-1600 Option 1 | Support@additionnetworks.net</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<P style="FONT-SIZE: 10pt; FONT-FAMILY: ARIAL"><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"><STRONG
style="COLOR: #953735">Mikhail Marrero</STRONG> <SPAN
style="COLOR: #1f497d"><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"><SPAN
style="COLOR: #1f497d">| </SPAN><SPAN style="COLOR: #953735"><STRONG
style="COLOR: #953735">HelpDesk Representative</STRONG></SPAN></SPAN><BR></SPAN></SPAN><SPAN
style="FONT-FAMILY: Calibri; COLOR: #1f497d"><SPAN
style="FONT-FAMILY: Calibri; COLOR: #1f497d">CherryRoad Technologies Inc</SPAN><BR>MMarrero@cherryroad.com<BR></SPAN><SPAN
style="FONT-FAMILY: Calibri; COLOR: #1f497d"> <A title=""
href="http://www.cherryroad.com/addition-networks"><IMG border=0
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<P style="FONT-SIZE: 10pt; FONT-FAMILY: ARIAL"><STRONG><EM
style="FONT-SIZE: 9pt; FONT-FAMILY: Calibri; COLOR: #953735">Secure,
Cloud-Based, Solutions Enabling Government
Continuity</EM></STRONG></P>
<P style="FONT-SIZE: 12pt; FONT-FAMILY: Times New Roman">**********************
IMPORTANT--PLEASE READ ***********************<BR>This message and attachments
are COMPANY CONFIDENTIAL. If you are not the intended <BR>recipient, you are
hereby notified that the information included is unauthorized and strictly
<BR>prohibited. If you have received this message in error, please immediately
notify the sender and <BR>permanently delete this message and its attachments.
Thank
you.<BR>************************************************************************
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Joel Tejada <JTejada@cherryroad.com> <br>
<b>Sent:</b> Saturday, November 14, 2020 12:51 PM<br>
<b>To:</b> wmcustomers@lists.additionnetworks.net<br>
<b>Cc:</b> _AN_Emergency <AN_Emergency@cherryroad.com><br>
<b>Subject:</b> Internet outage<br>
<b>Importance:</b> High<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Ticket Number:</span></b><span style="color:black"> 13825<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Service:</span></b><span style="color:black"> Internet<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">What is happening:</span></b><span style="color:black">
</span>We are currently experiencing a service <i>Interruption</i> that may be affecting your internet. Our engineers are working on the problem. We will provide you with updates regularly until the problem is resolved. The issue was first reported at:
<i>12:30 PM 11/14/20</i><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">Current Status: </span></b>The <span style="color:black">
Engineers </span>are investigating.<span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><b><span style="font-size:10.0pt;color:#953735"><br>
Contact the Help Desk</span></b><span style="font-size:10.0pt;color:#953735"><br>
</span><span style="font-size:10.0pt;color:#1F497D">978-275-1600 Option 1 | <a href="mailto:Support@additionnetworks.net">
Support@additionnetworks.net</a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p><strong><span style="font-family:"Calibri",sans-serif;color:#953735">Joel Tejada</span></strong>
<span style="color:#1F497D">| </span><strong><span style="font-family:"Calibri",sans-serif;color:#953735">Technician Supervisor</span></strong><span style="color:#1F497D"><br>
</span><span style="font-size:10.0pt;color:#1F497D">CherryRoad Technologies Inc.<br>
<a href="mailto:JTejada@cherryroad.com">JTejada@cherryroad.com</a><br>
</span><a href="http://www.cherryroad.com/addition-networks" title=""" "><span style="font-size:10.0pt;text-decoration:none"><img border="0" width="168" height="69" style="width:1.75in;height:.7187in" id="Picture_x0020_2" src="cid:image004.png@01D6BA8F.A6B381C0"></span></a><span style="font-size:10.0pt;color:#1F497D">
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</span><a href="https://www.facebook.com/CherryRoad-1674933699421410/?fref=ts"><span style="font-size:10.0pt;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_4" src="cid:image006.png@01D6BA8F.A6B381C0"></span></a><span style="font-size:10.0pt;color:#1F497D">
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<br>
</span><a href="http://www.cherryroad.com/digital-townhall/" title=""" "><span style="font-size:10.0pt;text-decoration:none"><img border="0" width="118" height="48" style="width:1.2291in;height:.5in" id="Picture_x0020_6" src="cid:image008.jpg@01D6BA8F.A6B381C0"></span></a><span style="font-size:10.0pt;color:#1F497D">
</span><a href="http://www.cherryroad.com/digital-school-board/" title=""" "><span style="font-size:10.0pt;text-decoration:none"><img border="0" width="118" height="48" style="width:1.2291in;height:.5in" id="Picture_x0020_7" src="cid:image009.jpg@01D6BA8F.A6B381C0"></span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p><em><b><span style="font-size:9.0pt;font-family:"Calibri",sans-serif;color:#953735">Secure, Cloud-Based, Solutions Enabling Government Continuity</span></b></em><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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