Ticket number: 13825

Service: Internet             

What is happening: Power loss at ISP PRI due to construction.

Current status: Our technical team has worked to restore your Internet, and our monitoring systems indicate that service has been restored as of 1:00PM 11/14/2020 and has remained stable. All pertinent information has been added to the ticket, and it will be closed at end of business day.

Contact the Help Desk
978-275-1600 Option 1 | Support@additionnetworks.net

Mikhail Marrero | HelpDesk Representative
CherryRoad Technologies Inc
MMarrero@cherryroad.com

Secure, Cloud-Based, Solutions Enabling Government Continuity

********************** IMPORTANT--PLEASE READ ***********************
This message and attachments are COMPANY CONFIDENTIAL. If you are not the intended
recipient, you are hereby notified that the information included is unauthorized and strictly
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From: Joel Tejada <JTejada@cherryroad.com>
Sent: Saturday, November 14, 2020 12:51 PM
To: wmcustomers@lists.additionnetworks.net
Cc: _AN_Emergency <AN_Emergency@cherryroad.com>
Subject: Internet outage
Importance: High

Ticket Number: 13825

Service: Internet

What is happening: We are currently experiencing a service Interruption that may be affecting your internet. Our engineers are working on the problem. We will provide you with updates regularly until the problem is resolved. The issue was first reported at: 12:30 PM 11/14/20

Current Status: The Engineers are investigating.

Contact the Help Desk
978-275-1600 Option 1 | Support@additionnetworks.net

Joel Tejada | Technician Supervisor
CherryRoad Technologies Inc.
JTejada@cherryroad.com

Secure, Cloud-Based, Solutions Enabling Government Continuity