<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
p.xmsonormal, li.xmsonormal, div.xmsonormal
{mso-style-name:x_msonormal;
margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.xxmsonormal, li.xxmsonormal, div.xxmsonormal
{mso-style-name:x_xmsonormal;
margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xxmsonormal"><span style="font-size:10.0pt"><img width="1005" height="86" style="width:10.4687in;height:.8958in" id="x_Picture_x0020_2" src="cid:image001.jpg@01D98896.C436ADD0"></span><o:p></o:p></p>
<p class="xxmsonormal"><span style="font-size:10.0pt"> </span><o:p></o:p></p>
<p class="xxmsonormal"><span style="font-size:10.0pt"> </span><o:p></o:p></p>
<p class="xxmsonormal"><span style="font-size:10.0pt"> </span><o:p></o:p></p>
<p class="xxmsonormal"><b>Dear CherryRoad Technologies Customer,</b><br>
<br>
We are writing to inform you about a recent service outage that occurred due to our security system malfunctioning.<br>
which resulted in the unintended blocking of legitimate traffic. This service disruption affected our Mail Filters, Mail servers,
<br>
and DNS services.<o:p></o:p></p>
<p class="xxmsonormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="xxmsonormal" style="margin-bottom:12.0pt">We have identified and corrected the issue to prevent similar incidents from occurring in the future.<o:p></o:p></p>
<p class="xxmsonormal">We sincerely apologize for any disruptions or inconvenience this outage may have caused.
<o:p></o:p></p>
<p class="xxmsonormal">we prioritize the security and reliability of our services, and we understand the importance of providing a seamless experience for our valued customers.<br>
<br>
<b><span style="color:#953735">Contact the Help Desk</span></b><span style="color:#953735"> <br>
</span><span style="color:#1F497D">978-275-1600 Option 1 | </span><a href="mailto:AN_Support@cherryroad.com" target="_blank">AN_Support@cherryroad.com</a> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><o:p> </o:p></p>
</div>
</div>
</div>
<p style="FONT-SIZE: 10pt; FONT-FAMILY: ARIAL"><span style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"><strong style="COLOR: #953735">Joel Tejada</strong> <span style="COLOR: #1f497d"><span style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"><span style="COLOR: #1f497d">| </span><span style="COLOR: #953735"><strong style="COLOR: #953735">Technician Supervisor</strong></span></span><br></span></span><span style="FONT-FAMILY: Calibri; COLOR: #1f497d"><span style="FONT-FAMILY: Calibri; COLOR: #1f497d">CherryRoad Technologies Inc.</span><br>JTejada@cherryroad.com<br><a title="" href="http://www.cherryroad.com/"><img border="0" src="cid:CherryRoad_10180557-59db-43ea-a91a-4df6af1d18c2.gif"></a>
<a class="socialLink" href="https://www.linkedin.com/company/cherryroad-technologies"><img class="socialLink" border="0" src="cid:linkedin_7f3abc2e-1b0f-4e82-8338-0b0ca32179a9.png"></a> <a class="socialLink" href="https://www.facebook.com/CherryRoad-1674933699421410/?fref=ts"><img class="socialLink" border="0" src="cid:facebook_44c4c80a-f481-419d-8f82-cc1987719370.png"></a> <a class="socialLink" href="https://twitter.com/cherryroadtech"><img class="socialLink" border="0" src="cid:Twitter32_99725968-8d22-4aa5-88a8-9f7f499c951a.png"></a><br><br> </span></p>
<p style=""><font color="#953735" face="Calibri"><b><i>We Deliver Information and Technology</i></b></font><br></p>
<P style="FONT-SIZE: 10pt; FONT-FAMILY: Calibri"><STRONG
style="COLOR: #953735">Contact the Help Desk</STRONG><BR><SPAN
style="COLOR: #1f497d">1.877.243.7794 Toll Free | 973.541.4357 Direct | <A
style="FONT-FAMILY: Calibri; COLOR: #0072bc"
href="https://helpdesk.cherryroad.com">https://helpdesk.cherryroad.com</A></SPAN></P>
<P style="FONT-SIZE: 12pt; FONT-FAMILY: Times New Roman">**********************
IMPORTANT--PLEASE READ ***********************<BR>This message and attachments
are COMPANY CONFIDENTIAL. If you are not the intended <BR>recipient, you are
hereby notified that the information included is unauthorized and strictly
<BR>prohibited. If you have received this message in error, please immediately
notify the sender and <BR>permanently delete this message and its attachments.
Thank
you.<BR>************************************************************************
</P></body>
</html>